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Our website has recently been upgraded to use Tyler Identity to provide enhanced security and a better payment experience. Our system now requires you to use your email address instead of your previous username. Please click on the "Register for a new Account" link on the next page. You'll receive a confirmation email. Follow the instructions in the confirmation email to sign into our Citizen Self Service portal. Once signed in, you'll be able to link to your Utility and General Billing accounts. If you do not receive a confirmation email, please check your spam folder. Should you have any difficulties, please contact us at CustomerService@CityofTracy.org or call 209-831-6800, Monday through Friday during our regular business hours. City Hall is closed on alternating Fridays. Please click "Citizen Self Service" on the left menu to get started.